Returns & Exchanges
At OMI Jewelry, we want you to be completely satisfied with your luxury purchase, which is why we offer a 14-day return and exchange window for all eligible items in their original, unworn condition. Please ensure all security tags and original packaging remain intact to qualify for a full refund.
Initiate Your Request
Contact our client services team or log into your account portal within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully place your jewelry in its original presentation box and secure it within a sturdy shipping carton, including all certificates and documentation.
Insured Shipping
Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location; we recommend obtaining a receipt for tracking and insurance purposes.
Inspection and Refund
Once our gemologists verify the item's condition and authenticity, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing